The Employee and Retiree Customer Service Center provides BCPS employees and retirees with assistance and solutions to questions regarding benefits, retirement, leaves, certification, and payroll.
Location: Greenwood Campus
6901 North Charles Street, Building B
Towson, MD 21204
The Customer Service Center hours are Monday, Wednesday, and Friday, from 8:30 a.m. – 4:45 p.m., and Tuesday and Thursday, from 8:30 a.m. – 6:30 p.m.
Mary Shanahan
Manager, Benefits and Retirement
443-809-8943
6901 Charles Street
Building B
Towson, MD 21204
Benefits: 443-809-8943 (Active Employee Benefits)
Retirement: 443-809-8949 (Retiree Benefits, New Hire Pension Enrollments, Service & Disability Retirements, 403b and 457 plans)
Fax: 410-887-8950
Benefits E-mail: [email protected]
Retirement E-mail: [email protected]
Office Hours: Monday-Friday, 8:30am-4:45pm
Robin Poore
Benefits Specialist
443-809-8943
Brandy Smith
Retirement Specialist
443-809-8949
Nicole Holzapfel
Benefits and Retirement Representative
443-809-8943
Susanne McCoy
Benefits and Retirement Representative
443-809-8943
Craig Davis
Benefits and Retirement Representative
443-809-8943
Gary Braxton
Benefits and Retirement Representative
443-809-8949
Morgan Bannon
Benefits and Retirement Representative
443-809-8949
Carolyn Keefer
Accountant
443-809-8943
Bernard Mccann
Employee Assistance Counselor
443-809-5414
CIGNA Behavioral Health
External EAP Provider
1-888-431-4334
Tasha Manigo-Bizzell
HR Analyst, Wellness
443-809-9371